عطر شوق

Refund Policy

1. Eligibility for Refunds
   • Refunds can be issued for products within 7 days from the date of purchase if the product is free of defects and the service was not as described.
2. Process for Requesting a Refund
   • To request a refund, please contact our customer service team at +971525375435 within two days of receiving the order.
3. Refund Processing Time
   • Refunds will be processed within 7 business days of receiving the returned item or the completed refund request.
   • Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for processing by your bank or payment provider.
4. Return Shipping Costs
   • If a product is being returned due to an error on our part (e.g., wrong item sent), we will cover the return shipping costs.
   • For other returns, the customer is responsible for the return shipping costs.